Navigating Difficult Conversations: Tips for Leaders
As a leader, navigating difficult conversations can be a daunting task. But avoiding them can be worse. In this article, we look at ways that can help you set the tone, manage emotions, and handle tough topics, so you can navigate these talks with confidence.
Preparing for the Conversation
Before diving into a challenging conversation, take a moment to prepare. Define your objectives, anticipate potential obstacles, and plan your approach. This will help you stay focused, reduce anxiety, and increase the chances of a successful outcome.
Setting the Right Tone
Creating a comfortable and respectful environment is crucial for having a productive conversation. Start by establishing rapport and expressing empathy for the other person's perspective. Use active listening skills to understand their point of view, and acknowledge their feelings. Try to stay calm and composed, even if the other person becomes emotional or defensive.
Difficult conversations can trigger strong emotions, so it's important to handle them effectively. Avoid blaming or becoming defensive. Instead, acknowledge the other person's feelings and use "I" statements to express your own emotions. Focus on the issue, not the person, and maintain a respectful tone.
Handling Tough Topics
When discussing sensitive topics, it's essential to stay focused on the facts and avoid assumptions or generalisations. Identify areas of agreement and common ground to build on. Use questions to clarify and encourage discussion, and avoid making assumptions about the other person's thoughts or motivations.
Following up and Moving Forward
After the conversation, summarise key points and next steps to ensure that everyone is clear about what was discussed. Follow through on any commitments or actions, and set a timeline for checking in or following up. Reconnect with the other person to build trust and strengthen the relationship.
Having difficult conversations is an important aspect of being a great leader. We can't avoid them, but we can prepare for them and approach them with empathy and understanding. It's important to set the right tone, manage our emotions, stay focused on the facts, and follow up to ensure everyone is on the same page. Remember, difficult conversations don't have to be a negative experience. They can be an opportunity for growth, understanding, and stronger relationships. So let's embrace them.
- Gallo, A.. (2016, April 27). How to Mentally Prepare for a Difficult Conversation. Harvard Business Review. https://hbr.org/2016/04/how-to-mentally-prepare-for-a-difficult-conversation
- Prossack, A. (2018, October 28). How To Have Difficult Conversations At Work. Forbes. https://www.forbes.com/sites/ashiraprossack1/2018/10/28/how-to-have-difficult-conversations-at-work/?sh=17a78ecf10b7