Privacy Policy

Information we collect

InCheq may collect personal information that you submit through enquiry forms or direct contact with our organisation. This may include your name, email address, telephone number, organisation name, role or function, and the content of your enquiries or correspondence.

We may also collect limited technical information for website operation purposes, such as IP addresses, browser type, device information, and access times. This information is collected through standard web server logs and may be used for security, performance monitoring, and analytical purposes.

We do not intentionally collect sensitive personal information via this website. If sensitive information is provided to us, it will be handled in accordance with applicable privacy principles.

Cookies and tracking

This website does not use analytics cookies, tracking pixels, or third-party advertising scripts. We do not use services such as Google Analytics or similar marketing tracking technologies on this website.

Limited functional cookies may be set by our hosting infrastructure for operational purposes such as load balancing and security. These are necessary for the website to function and do not track your activity for marketing or profiling purposes.

Standard web server logs may record technical information such as IP addresses, request timestamps, and pages visited. This data is used for security monitoring and operational diagnostics and is not used for individual profiling.

How information is used

Personal information collected by InCheq may be used for the following purposes:

• To respond to enquiries and requests for information submitted through our website or direct contact channels, including information about our services, platform capabilities, and commercial arrangements.
• To provide information about our services, including updates, briefings, or materials that may be relevant to your enquiry or expressed interest in our compliance infrastructure solutions.
• To operate, maintain, and improve the website, including for security purposes, technical diagnostics, and to enhance user experience and functionality.
• For compliance and governance purposes where required or permitted by law, including record-keeping obligations, regulatory reporting, and responding to lawful requests from authorities.

Information storage and security

InCheq takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement administrative, technical, and physical security measures appropriate to the sensitivity of the information we hold.

Personal information may be stored using secure service providers, including cloud-based hosting and data storage services. These providers are selected based on their security capabilities and contractual commitments to protect information.

While we take reasonable precautions to protect information, no method of transmission over the internet or method of electronic storage is guaranteed to be completely secure. We cannot provide an absolute guarantee of information security.

Third-party service providers

In operating this website, InCheq uses the following categories of third-party service providers:

• Website hosting and form processing: Our website is hosted on a managed platform that also processes enquiry form submissions on our behalf.
• Font delivery: Certain pages may load typefaces from external font services, which involves your browser making a request to those services.

These service providers are engaged to support website operation and are required to handle data in accordance with their own privacy and security obligations.

Data residency and cross-border disclosure

InCheq's website hosting infrastructure may involve data processing in locations outside Australia, consistent with the use of global cloud hosting and content delivery services. Where personal information is transferred outside Australia, we take reasonable steps to ensure that the overseas recipient handles information in a manner consistent with the Australian Privacy Principles.

Data retention

Personal information collected through website enquiry forms is retained for as long as necessary to fulfil the purposes for which it was collected, to respond to your enquiry, and to comply with legal and regulatory obligations. Web server logs are retained for a limited period for security and operational purposes and are then deleted.

If you would like to request the deletion of personal information we hold about you, please contact us using the details provided below.

Disclosure of information

InCheq does not sell, rent, or trade personal information to third parties for marketing purposes.

Personal information may be disclosed to trusted service providers who assist us in operating our website, conducting our business, or providing services to you. Such service providers are required to maintain the confidentiality of information and use it only for the purposes for which it was disclosed.

Disclosure of personal information may also occur where required or authorised by law, including in response to lawful requests by public authorities, court orders, or to establish, exercise, or defend legal rights.

Access and correction

Individuals may request access to personal information we hold about them, subject to exceptions provided by law. We will respond to access requests within a reasonable timeframe.

If personal information we hold is inaccurate, incomplete, or out of date, individuals may request that we correct that information. We will take reasonable steps to correct information where requested and appropriate.

Requests for access to or correction of personal information can be made using the contact details provided below.

Complaints

If you believe that InCheq has breached the Australian Privacy Principles or otherwise mishandled your personal information, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about how to make a complaint is available at www.oaic.gov.au.

Changes to this policy

InCheq may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Changes will be effective when posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact

For enquiries regarding this Privacy Policy or to make a request concerning your personal information, please contact us:

Email: hello@incheq.com.au

Location: Melbourne, Australia